Frequently Asked HVAC Questions

What size system do I need?

Size matters ... bigger isn't always better and smaller doesn't always prove to be more economical. An oversized system makes it more difficult to control your comfort levels. It can also be more expensive to operate since you're paying to heat or cool non-existent space. That's where we can help by providing load calculations for each room of your home to determine system size. We factor in many things including, number of windows and doors, building materials, roof construction, skylights, fireplaces, ceiling heights and the number of people living in your home.

So if you're in need of a replacement unit, call 1-800-477-9147.

What does SEER mean?

Seasonal Energy Efficiency Ratio (SEER) is a measurement of air conditioning and heat pump cooling efficiency. This is calculated by the cooling output for a typical cooling season divided by the total electric energy input during the same time period. The higher the SEER rating, the more energy efficient.

How do I troubleshoot no cooling?

1. Check to see if the circuit break has tripped. If tripped, please reset.
2. Make sure your thermostat is ON and set correctly.
3. If your indoor unit is running but the outdoor unit isn't running and the air is warm, check the temperature setting on your thermostat.
4. Turn off your thermostat for 1 to 3 hours to see if it will reset itself.

If there's no change, contact us to schedule service.

How do I troubleshoot no heat?

1. Check the gas valve at the meter; check the shut-off valve at the furnace; and check for other shut-off valves. If the gas has been turned off, contact the gas company to have it turned back on.
2. Check your thermostat and heating unit to insure they are both plugged in.
3. Make sure your thermostat is on and set to heat. If it's on, try resetting the thermostat to the desired temperature.
4. Check your circuit breaker box and reset the circuit breaker, if tripped.

If you're still without heat, contact us to schedule service.


What happened to the airflow?

1. Check the filters in each of your system’s components. Clean or replace filters as recommended in your care guide.
2. You may have a dirty or frozen coil. Check for signs of water below the unit and for a cold exterior surface of the indoor coil enclosure.
3. Try turning your thermostat off for 1 to 3 hours to see if it will defrost.

If there's no change, contact us to schedule service.

How often should I replace my filters?

We recommend replacing disposable filters at least once a month and washable filters should be cleaned once a month for optimum system efficiency.