Wright Mechanical’s Privacy Policy

At Wright Mechanical, our goal is to provide top-tier HVAC repair, replacement, maintenance and related services. We collect, use, and share information about consumers to fulfill our goal, meet (and hopefully exceed) customer expectations, and provide value to our stakeholders and the communities we serve. This Privacy Policy is designed to give you an understanding of the personal information options we provide, what types of information related to consumers we collect, how we use that information, and how we share that information.

Scope

This Privacy Policy applies to goods and services offered under the Wright Mechanical name. This Policy also applies to digital properties (we use “digital properties” to include websites and mobile apps) owned or operated by Wright Mechanical, unless that property has its own privacy policy (which would instead apply).

Personal Information Options

While only required by a relatively small number of US states, we provide the following options to all Americans:

  • Access: We’ll give you a report on the personal information that Wright Mechanical has about you. Just submit an email or written request to Wright Mechanical get started.

  • Deletion: You can ask us to delete certain personal information we have about you by submitting an email or written request to Wright Mechanical. Exceptions apply.

  • Advertising Opt-Outs: Some states have nuanced requirements that, for Wright Mechanical, impact sharing of information for advertising purposes. We’ve provided the opportunity to make an opt-out choice.

Collection

We may collect information relevant to you in three ways. First, we may collect information directly from you. This could be as part of your interactions with Wright Mechanical personnel, such as at our office or during on-site visits, or when you provide information though our digital properties. The personal information we collect directly from you may include things such as:

  • Name

  • Postal address

  • Email address

  • Phone number

  • Payment card number and other payment information

  • Chat submissions or email communications

In certain situations, we may also collect other information directly from you such as:

  • Driver's license number

  • Social Security Number

  • Location information

Collection by others

Wright Mechanical and our partners use cookies, pixels, tags, or similar technologies on our digital properties. Our digital properties may link to other companies’ websites which have their own privacy policies. Be sure to review the privacy policy on the website you are visiting to understand their privacy practices—our policy will not apply to others’ digital properties.

Use

We will use information about you to meet your expectations, give you a great experience with Wright Mechanical, and improve our business to better serve you and others in the future. Some examples of this may include:

  • Fulfilling orders and requests for products, services, or information

  • Tracking and confirming orders

  • Delivering and installing products

  • Conducting research and analytics

  • Engaging in internal uses with the purpose of enhancing existing or creating new products, services, digital properties, and technologies

  • Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance a service or device that is owned, manufactured, manufactured for, or controlled by us.

We will also use information related to you in efforts to protect you, our customers, Wright Mechanical, and other stakeholders. Examples may include detecting and responding to security incidents, protecting against and responding to malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity. We also may use such information to comply with and enforce applicable legal requirements, relevant industry standards and our policies.

We may use location information collected by a digital property to, for example, help you with ordering, scheduling and payment.

Finally, we will seek to tell you about other products and services that we think you will find useful through marketing, advertising, and other communications

Sharing

Wright Mechanical does not exchange your personal information for monetary consideration. We may combine or share information among current or future Wright Mechanical companies, including affiliates and subsidiaries. We may share your information with third parties to perform services on our behalf such as:

  • Scheduling and performing product installations and maintenance.

  • Providing customer care and technical support, including servicing products

  • Sending marketing communications and providing advertising services

  • Measurement and reporting of advertising frequency, attribution, and performance

  • Personalizing customer experience on our digital properties

  • Conducting research and analysis

  • Processing credit card payments

  • Detecting fraud and other illegal activity

We also may share personal information for legal reasons, for example, if we are required to do so by a regulation, court order, subpoena or other legal process. We may also share information when we believe it is necessary to comply with the law or to respond to a government request, or when we believe disclosure is necessary or appropriate to protect Wright Mechanical, our customers, or others.

We may share personal information in the event of a corporate sale, merger, acquisition, joint venture, reorganization, divestiture, dissolution, liquidation, or similar event.

More on interest-based advertising & related information sharing

You can opt out of interest-based advertising from third-party providers who follow the Digital Advertising Alliance's Self-Regulatory Principles for Online Behavioral Advertising at www.aboutads.info/choices. As a general rule, when we share personal information the contract between us and the receiving party places specific limits on how they use the information in support of Wright Mechanical.

Social media features

Our digital properties may include ways to interact and share using social media features. These features may collect information such as your IP address or the page you are visiting on our website and may set cookies to enable the feature to function properly. Social media features can be hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the social media company providing the feature.

How we protect your information

Our website is hosted by Squarespace. They use a variety of security measures designed to ensure the confidentiality of your information. More information about their security measures can be found at https://www.squarespace.com/security. However, we cannot and do not guarantee the security of information transmitted to us.

Protecting children's privacy

We do not knowingly solicit or collect personal information from children under the age of 13 without parental consent. If we learn that we have collected personal information from a child under age 13 without parental consent, we will promptly delete that information. If you believe that a child under age 13 may have provided us with personal information without parental consent, please contact us as specified in the “How to contact us” section of this policy.

Links to other websites

Our websites may link to other websites which have their own privacy policies. Be sure to review the privacy policy on the website you are visiting.

Social media features

Our website includes ways to interact and share using social media. These features may collect information such as your IP address or the page you are visiting on our website and may set cookies to enable the feature to function properly. Social media features can be hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the social media company providing the feature.

Privacy Policy updates

We may need to update our Privacy Policy as we and our customers grow and evolve. If we make material changes, we will notify you by email (sent to the email address specified in your account) or by means of posting a notice on this website prior to the change becoming effective, as well as inform you of any choices you may have with respect to these changes.

Your choices

You may at any time:

  • Stop receiving marketing or promotional emails, direct mail, phone, and mobile marketing communications

  • Update and correct your personal information

  • Request removal of information you post on our digital properties; in some cases, we may not be able to remove your content or personal information, in which case we will let you know if we are unable to do so and why

To do any of these, let us know by one of these methods:

  • Follow the directions in a marketing email, direct mail, or mobile communication that you receive from us; or

  • Provide your request and current contact information through one of the contact methods listed under “contact us” below

Please note: Even if we are able to anonymize or make your content or information no longer visible, this does not ensure complete or comprehensive removal of your content or personal information from the internet.

Note: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

How to contact us

If you have any questions about our Privacy Policy or practices, please contact us.

  • Phone (301) 390-7134

  • Email

  • Address Wright Mechanical Services, LLC 106 Paul Mellon Ct Suite 300 Waldorf, MD 20602

You also may contact us at the above to stop receiving direct mail from us.

Virginia residents:

If you are a Virginia resident you have certain rights under Virginia laws, including:

Opt Out of Targeted Advertising: You have the right to opt out of “Targeted Advertising.”

Appeal a Refusal to Take Action: Virginia law requires that we establish a process for a consumer to appeal our refusal to take action on certain requests. You may email us to file an appeal. If you are not satisfied with the outcome of that process, you may contact the Virginia Attorney General to submit a complaint.